October 6, 2021

Coles Quiet Hour at The Village

Coles at The Village Bacchus Marsh has introduced a low-sensory shopping experience called Quiet Hour.

Coles has partnered with Autism Spectrum Australia (Aspect) in developing a program to help support customers who are, or have family members, on the autism spectrum.

Quiet Hour, which runs at The Village Bacchus Marsh every Tuesday between 10:30am - 11:30am; provides a low-sensory shopping experience by making changes in store, such as reducing noise and distractions. These changes are designed to help make a difference to customers who find it challenging to shop in a heightened-sensory environment.

During Quiet Hour, customers will notice the following changes in participating Coles supermarkets:

  • Store lighting will be reduced.
  • Coles Radio will be turned down.
  • Register and scanner volumes will be reduced to the lowest level.
  • No trolley collections.
  • Roll cages will be removed from the shop floor.
  • No PA announcements will be made except in the case of emergencies.
  • Additional team members will be available to support customers.

For any quesitons about this incredible initiative, please contact Coles on: (03) 5366 0500

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